FAQ & Returns
Shipping & Delivery
Yes. We offer free worldwide shipping on all orders, regardless of destination or weight.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Absolutely. Once your order has been shipped, you will receive an email with your tracking number. You can track your package directly via that link, or by visiting our Track My Order page in the main menu.
Returns & Satisfaction Guarantee
We want you to love every SHAYLIRA piece and that’s why we offer a 14-day Satisfaction Guarantee.
If you're not completely happy, you may request a return or exchange within 14 days of delivery.
Items must be returned in original condition, unworn, unwashed, and with all tags attached.
Please refer to our full Return Policy for detailed steps.
Send an email to contact.shaylira@gmail.com within 14 days of receiving your order.
Include your order number and reason for return or exchange.
Our team will guide you through the next steps.
Payments & Security
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options.
All transactions are encrypted and processed through trusted gateways to ensure maximum protection.
Absolutely. Your payment information is protected by industry-standard encryption protocols.
You can shop with confidence.
Order Issues
If you receive a defective or incorrect item, please email us at contact.shaylira@gmail.com within 48 hours of delivery.
Include photos and a brief description of the issue.
We will provide a replacement or full refund, and take care of any return shipping if necessary.
Our customer service team is available 24/7 and happy to assist. You can reach us directly via email at contact.shaylira@gmail.com or by using the contact form on our website.