Refund policy

At SHAYLIRA, we are committed to your satisfaction. This refund and return policy sets forth the terms and conditions governing returns, exchanges, and refunds for all purchases made through our online platform in compliance with applicable consumer protection regulations, including Article L121-21 of the French Consumer Code (Code de la Consommation).

1. Return Policy for European Union Customers

1.1 Return Period

Customers located within the European Union have fourteen (14) calendar days from the date of delivery to submit a return request. This period is provided pursuant to Article L121-21 of the French Consumer Code and represents your statutory consumer right.

To initiate a return, customers must contact SHAYLIRA in writing at contact.shaylira@gmail.com within this fourteen-day window.

1.2 Eligibility Conditions

To be eligible for return and refund, the item must satisfy all of the following conditions:

• The item must be unworn, unwashed, and unused

• The item must be in its original, unaltered condition

• All original tags and labels must remain attached and intact

• The item must be returned in its original or equivalent protective packaging

• The item must not display any visible marks, stains, odors, or signs of handlingItems that bear evidence of wear, washing, use, damage sustained after delivery, or which show marks from makeup, perfume, deodorant, or other substances will not be accepted for return and will be returned to the customer at their expense.

1.3 Return Shipping and Costs

The customer bears responsibility for all return shipping costs and expenses, with the exception of returns initiated by SHAYLIRA due to defects, damage, or order errors (see Section 3 below).

We recommend that customers use a tracked, insured shipping service to protect their return shipments. SHAYLIRA shall not be held liable for returns that are lost, delayed, stolen, or damaged in transit.

The customer must include their order number prominently in the return package to ensure proper identification and processing.

1.4 Refund Processing and Timeline

Upon receipt of the returned item, SHAYLIRA will conduct a quality inspection to verify compliance with the return conditions set forth in Section 1.2 above.

If the item is approved for return, the customer will be notified by email. The refund will be processed to the original payment method used for the purchase within seven (7) to fourteen (14) business days following approval.

Processing times may vary depending on the customer's bank or payment processor.

The refunded amount shall equal the original order total, minus the original outbound shipping costs, which are non-refundable unless the return is due to a defect, damage, or order error attributable to SHAYLIRA.

1.5 Sale and Promotional Items

Sale items, items purchased with discount codes, and items acquired during promotional offers are fully eligible for return on the same terms as regular-priced merchandise, provided all conditions in Section 1.2 are satisfied.

 

2. Return and Exchange Options for Non-European Union Customers

2.1 Policy Overview

SHAYLIRA does not accept physical returns from customers located outside the European Union.

This policy is adopted due to prohibitive international customs regulations, import duties, and return shipping costs that would render physical returns economically infeasible. In lieu of physical returns, SHAYLIRA offers two (2) alternative remedies to ensure customer satisfaction:

2.2 Option 1: Exchange Program

Customers may request an exchange for a different item from the SHAYLIRA collection, including but not limited to different sizes, colors, styles, or product types. This option provides a swift resolution and ensures customer satisfaction without customs complications.

2.3 Option 2: Store Credit

Alternatively, customers may elect to receive store credit in the amount of their original order total. This credit shall be issued to the customer's account and shall be valid for a period of twenty-four (24) months from the date of issuance. Store credit may be used to purchase any items from the SHAYLIRA online store at any time during the validity period. This option provides maximum flexibility and convenience.

3. Defective, Damaged, or Incorrect Items

3.1 Definition and Scope

A "defect" includes, but is not limited to: missing or detached embellishments (pearls, beads, stones), tears, rips, holes, seams that are improperly finished, permanent stains or discoloration, malfunctioning closures (zippers, buttons, hooks), or any other manufacturing defect present at the time of delivery.An "incorrect item" means that SHAYLIRA shipped a different size, color, or product than what was ordered.A "damaged item" means the item arrived damaged due to shipping or handling, not due to customer use.

3.2 Customer Responsibilities

Upon discovery of a defect, damage, or error, the customer must contact SHAYLIRA immediately at contact.shaylira@gmail.com and provide:

• Clear, high-quality photographs of the defect, damage, or error

• A detailed written description of the issue

• The order number

• The customer's full name Delays in reporting may result in rejection of the claim.

3.3 SHAYLIRA's Remedies

Upon verification of a defect, damage, or order error, SHAYLIRA shall offer the customer one (1) of the following remedies, at SHAYLIRA's sole discretion:(a) Free replacement of the item, shipped at SHAYLIRA's expense, with the original item returned at SHAYLIRA's expense; or(b) Full refund of the order amount (including original shipping costs) processed to the customer's original payment method.In cases of defect, damage, or order error, the customer shall bear no return shipping costs.

3.4 Quality Control Notice

SHAYLIRA implements rigorous quality control procedures before all items are shipped. The discovery of a defect, damage, or order error is exceptionally rare. Should such an issue occur, SHAYLIRA prioritizes customer satisfaction and will resolve the matter promptly and fairly.

4. Size or Color Errors Due to SHAYLIRA's Mistake

In the event that SHAYLIRA ships an item of incorrect size or color due to an error on our part, the customer shall be entitled to receive the correct item by expedited shipment at no charge. SHAYLIRA will provide prepaid return instructions for the incorrectly shipped item. The customer may either return the incorrect item at SHAYLIRA's expense or, at SHAYLIRA's discretion, retain the item as compensation for the inconvenience. The customer will not be charged any fee, and no payment will be withheld.

5. Refund Processing Limitations and Alternatives

5.1 Conditions for Refund Approval

A monetary refund shall be approved only under all of the following circumstances:

(a) The customer has physically returned the item to SHAYLIRA

(b) SHAYLIRA has received and inspected the returned item

(c) The returned item meets all eligibility conditions specified in Section 1.2

(d) SHAYLIRA has determined that the item cannot be recovered or intercepted during transit, or retrieved from SHAYLIRA's warehouse or distribution facilities.

If any of these conditions is not met, the customer may not be entitled to a monetary refund.

5.2 When Refunds Are Not Available

A monetary refund will not be processed in the following circumstances:

• The return package is still in transit or has not yet been received by SHAYLIRA

• The return has not yet been physically shipped by the customerIn these cases, SHAYLIRA shall offer the customer an exchange or store credit as alternative remedies (Section 5.3).

5.3 Alternative Remedies

When a monetary refund cannot be processed under Section 5.2, SHAYLIRA shall offer the customer one (1) of the following options:

(a) Free exchange for a different item from the SHAYLIRA collection.

(b) Store credit equal to the order amount, valid for twenty-four (24) months.These alternatives provide faster resolution and ensure customer satisfaction while minimizing unnecessary shipping and logistics costs.

5.4 Rationale

This framework is designed to provide maximum efficiency and cost-effectiveness while ensuring that all customers receive fair remedy for their concerns. By offering exchange and store credit options, SHAYLIRA can avoid unnecessary duplicate shipments and logistics expenses, thereby preserving resources that allow us to maintain competitive pricing and high quality standards.

6. Transparency in Light-Colored and White Garments

6.1 Intentional Fabric Characteristics

SHAYLIRA wishes to inform customers that slight transparency in white and light-colored garments is an intentional and normal characteristic of the fabrics used in our collection. This transparency is:

• Shown and disclosed in all product photographs on our website• A deliberate design choice reflecting the aesthetic and style of the garment• Not a defect or manufacturing error• Not grounds for return, exchange, or refund

6.2 Customer Options

Customers concerned about transparency are welcome to:• Contact SHAYLIRA before purchase to discuss the transparency level of a specific item• Wear undergarments (such as a slip or white body) for full coverage, which many customers find enhances the overall aesthetic• Request specific product images or videos showing the transparency before committing to a purchaseSHAYLIRA customer service is available at contact.shaylira@gmail.com to answer questions about transparency, fit, or any other aspects of the product.

7. How to Request a Return

Customers wishing to initiate a return must contact SHAYLIRA at contact.shaylira@gmail.com and provide the following information:

• Order number

• Customer's full name

• Item(s) to be returned• Reason for return

• Any supporting photographs or documentation (for defects or damage).

Upon receipt of a complete return request, SHAYLIRA will respond within twenty-four (24) hours with return instructions and, where applicable, a prepaid return label. Customers must not ship returns without prior written authorization from SHAYLIRA.

8. Contact Information

For all inquiries, return requests, or questions regarding this refund policy, customers may contact SHAYLIRA at:

Email: contact.shaylira@gmail.com SHAYLIRA customer service representatives are available to assist customers with any concerns regarding returns, exchanges, refunds, or this policy.